@Stracs1 your device correctly identified that it was capable of Atmos, and was provided the Atmos stream but the player then tried to put itself into "passthrough" mode (where the audio is passed directly to the hardware to decode instead of it being decoded by the app) and it failed.
@ch2 you're right that it's not a device issue specifically - just that from our investigations so far, rebooting it did appear to reset everything.
Unfortunately there are many ways to do everything on Android, with some devices supporting some methods and other devices not.
Netflix are the best at absolutely everything - they set a very high standard, and on I only wish there was a way to tell which methods they use for each device.
I'll see what I can arrange this week for getting some more logs from your devices. I'd hoped to be able to turn it on with a key sequence within the app, however the team who would do that for me are flat out on other work. I'll see if I can get a special app version sorted with the logging turned on as needed. I'll get back to you ASAP.
