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Aspiring Contributor
Message 1 of 5

No Infinity?

So I've been through all the checks and nope still says I cannot get Infinity, despite an exchange *on when and where site* being close and saying Accepting Orders


if BT has been in the area and currently AO on one of the exchanges, and I still cannot get it, is it pretty much game over and been forgotten about?

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Message 2 of 5

Re: No Infinity?

Hi Danoid,


The Openreach Superfast Fibre Broadband Scheme is being rolled out, done and managed by Openreach for ALL ISPs/CPs so BT Retail (a communication provider/ISP whom operates this forum) does not have much say as to when and if you will be able to get fibre broadband (FTTC or FTTP or equivalent) as that is up-to Openreach.


Your exchange WHITELEY is accepting orders for FTTC fibre broadband, however it looks like your PCP 102 has not been upgraded with a FTTC Dslam cabinet meaning you can't currently get FTTC fibre broadband.


FTTC fibre broadband such as BT Infinity (upto 80mbps) needs your street cabinet (pcp) to be upgraded with a FTTC (Dslam) cabinet as well as your local exchange to be Fibre enabled before you can get fibre broadband.


Not all the cabinets in a FTTC fibre enabled exchange area will be upgraded, so some areas in that exchange area will be unable to get fibre broadband at this current time.


If there is no mention of WBC FTTC when checking the BT Wholesale Database then unfortunately it looks like your cabinet isn't currently in Openreach's fibre broadband rollout plan. 


Click here to see what your looking for in the BT Wholesale Database


Your cabinet 102 (pcp 102) which the majority of the properties in your postcode area are connected to doesn't seem to have been upgraded with a FTTC Dslam cabinet yet and therfore means that NO ISP/CP can offer you their FTTC fibre broadband product to your property.


The Openreach Superfast Fibre Broadband rollout plans are still being added too. 

So your cabinet may be upgraded in the future, though there is no public time scale on when that will be.


Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to: 

 • Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.

• Your local street cabinet may not be suitable for fibre optic cables.

• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.

• Your home may not be suitable for fibre optic cables.

• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).

 There isn't a adequate power supply

• Health and safety issues

• No ducting or inadequate ducting


plus lots more.

The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.


You can try emailing NGA Openreach via with your landline number, address and pcp(cabinet) number to see if they have any more information regarding upgrading your cabinet. It may take a week or so to get a reply.


In areas where the commercial Superfast-Openreach fibre broadband rollout will not be able to reach, your local council or govenment BDUK superfast broadband rollout scheme may be able to help. For more information on your BDUK superfast broadband rollout scheme, you will need to contact your council or government.


Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.


You can register your interest for Fibre Broadband such as BT Infinity by going to


You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.

The Superfast Openreach When and Where website is:


Also look out for these FTTC Cabinets on/near your street/area. If you see one near your old cabinet (pcp) then you maybe in luck for Fibre broadband.



Hope that helps,



**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs. BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**

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Aspiring Contributor
Message 3 of 5

Re: No Infinity?



Still got the same issues.  Bt's website says I cannot place an order "sorry, there's been a problem"


nga.enquries says my cabinet is fibre ready and to place an order, but problem is no ISP's can offer it.


I am connected to this cabinet - as you can see the FTTC is there, but has been dormant for well over 16 months,-1.263288&spn=0.000014,0.016512&t=h&z=17&layer=c&cbll=50.88...


Who do I complain to, to get the ball moving.


Openreach - says my cabinet is live and fibre enabled, BT says it's not and I can't place an order and can only offer 0.0-0.5mbps.


It seems like they need to talk to each other.


I work in IT, so surely someone can just telnet/ping the FTTC cabinet, if theres a response, then it's up and running?

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Distinguished Expert
Message 4 of 5

Re: No Infinity?

Does say FTTC is available?
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Aspiring Contributor
Message 5 of 5

Re: No Infinity?

It says


on Exchange WHITELEY is served by Cabinet 102


Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date

Fixed Rate1 ----Available
Other Offerings
Fibre Multicast------Available





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