We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
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Just to check that its not an issue with the cabinet being full, please enter your phone number into this form.
Broadband availability checker
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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I'm sorry to hear about your connection problems. We'll certainly look into it for you. You can reach us by clicking on my user name and then on contact the mods. Make sure you have Full site view on instead of Mobile view as you can't see the link without it.