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lauramitchell09
Aspiring Contributor
798 Views
Message 1 of 4

No Mobile broadband on order

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Hi ordered Bt phone broadband and vision bout 3 weeks ago as a package and select the extras like espn ect i also selected mobile broadband dongle for £9.99 my home hub was delivered last tuesday and i just tracked order and vision box coming tomorrow but on my emails and online tracking it does not show a mobile broadband dongle on there.

 

should it show on there and if there has been an error will i still be able to get it for £9.99 

 

Thanks in advance 

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3 REPLIES 3
lauramitchell09
Aspiring Contributor
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Message 2 of 4

Re: No Mobile broadband on order

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Can someone help me Please Smiley Happy

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Moderator
Moderator
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Message 3 of 4

Re: No Mobile broadband on order

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Hi Lauramitchell09,

 

Thanks for posting. I'm sorry for any confusion with your order. I can check whats goin on with it. Drop me an email to forum.moderation.team@bt.com with your account and order details. Please include a link to this page for reference. Once I receive your email I'll look into it for you.

 

Cheers

 

David

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lauramitchell09
Aspiring Contributor
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Message 4 of 4

Re: No Mobile broadband on order

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Hi David thanks for reply i have just sent the email 

 

Many thanks

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