I ordered the phone, TV, and Broadband with an activation date of the 5th December. I then received a text message to advise that a phone line engineer will visit between 1pm-6pm, I booked half a day off work but no one got in touch.
At about 7pm I checked my phone line and the line was dead.
I then phoned through to see what was happening and the customer service kept putting me through to the wrong teams and from my mobile I was on the phone for just over an hour.
I am not happy that I had to make this phone call from my mobile when the line was meant to be sorted. After speaking to the delivery team, he advised me that an engineer did come but didn't need to come into the property and the phone line should be working.
NO communication about this on the day and after checking this with the engineer he advise he would raise a fault after we went through some tests.
we are now Tuesday the 11th and I have not heard back.
I assume from the fault on the line I am only getting 0.2 download speed on my Internet and the broadband line keep disconnecting and reconnecting again.
As mentioned before being a new BT customer my experience has not been very good at the moment and I hope you can put this right.
Welcome to this forum.
This is a customer to customer forum only, where forum members can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all post are read.
Is your phone now working? As a fault on the phone line will affect broadband speed.
The link on my signature, is just a collection of my own help pages, the links below come directly from BT, so you should be able to use them.
You should be able to run a test on your line from this link from the BT website.
It does sound like there is one wire disconnected somewhere, as broadband will just about work under those conditions.
It would be best to do a couple of checks yourself, using this BT link, to make sure the problem is not within your own wiring.
I can see the problem, you are in a banded profile, you speed will eventually be about 16512Kbs.
This is a result of the line fault.
You must leave your home hub turned on and connected to your phone line for at least 10 days.
During that time, do not reset or disconnect it, even to do a speed test.
If your download speed has not increased after that time, then return to this thread for assistance.
It should start changing within a few days.
PS I am going to move this thread to the ADSL board, where it can be monitored by a number of our regulars