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Message 1 of 3

No Phone since switching to BT on the 16th Oct...Please please help!

Switched from plusnet(brilliant service) to BT to get BT Sport, beginning to wish I never had......Smiley Sad


Both phone and broadband Service was scheduled to be switch 16th Oct, however the day before I got an email saying the broahband wouldnt be switched until 26th Oct. Seemed a bit strange so phone the customer services to be assured that my existing broadband would still work. Needless to say soon as the line was switched on the 16th the broadband stopped working.

Whats more I had been switched on to a different land line number not my original number.


After many call to Customer Services and many promises of this being expidited and nothing happenning for days, I eventually got told that the broadband would not be working until the 26th and the landland number could not be switched until the broadband service was up and running.....


Resigned myself to wait until the 26th at which point my broadband service was activated. However after waiting 24 hours for my number to be switched back to the original nothing happenned. Contacted customer services yet again, to be told a new order would be raised and I recieved an email to confirm the order, with all the correct details. So imagine my surprise when 48hours later i recieved an email to say my line had been switched, but to a totally different number(ie not my original one).


More call to customer services, first told to wait 24 hours, then 48 hours and now 72 hours..........seems they just want to get rid of people rather than solve the issues......and are about as much use as a chocolate fire guard!!


All in all a total debarcle, you would have thought that switching service supplliers would be a smooth and painless process......not it seems if its being managed by BT!!!......


If there is anyone that can help resolve this I will be eternally thankful





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Message 2 of 3

Re: No Phone since switching to BT on the 16th Oct...Please please help!

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Message 3 of 3

Re: No Phone since switching to BT on the 16th Oct...Please please help!

Hi mark-dollemore,

I'm really sorry for the problems you are having with your order and getting your number ported over.

The best thing for you to do would be to contact our order specialist team and allow them the chance to put things right. I will drop you a private message now which will include the link to the order team whereby you can chat with them online. This order team is based in the UK and will own your complaint until everything is sorted out.

Should you have any further problems after speaking with this team please let us know.


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