I was wondering whether somebody may be able to answer my questions, as I am struggling to get the answers from the BT Operators.
Yesterday I signed up to BT Fibre optic in my area CM14 5FW and today I have had a call to tell me that "There are no ports available in your exchange, and that we need to wait for one to become available".
Firstly - When you normally run out of ports what is the course of action you take? Do you simply wait for people to leave BT and then use the port when it becomes available?
Secondly - What if 4 other people in my area ask to join BT, now you have 5 ports needed.. Surely you would fit another switch in the exchange?
I find this absolutely crazy that you have called me up to tell me you ran out of ports.. That is such a small problem, and now it means that nobody (including me) in my area has to wait for ports to become available!
So what would you recommend me doing? As I have paid for the setup and have now been told this and there is no way I can wait longer than 3 weeks for this to be setup.
Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.
this will show your cabinet availability
I dont have regular internet at the moment as I have just moved into the address. There would be no point in me getting cooper to get a 2Mb line as this would be like having no internet.
How live is this information? This is a new line I have asked to get setup for Fibre and today they said there is no ports free.