I've just received the YouView box and it doesn't recognise that I have subscribed to any additional channels, such as BT Sport. Fibre internet itself works fine, and we can still access all freeview channels and apps like Netflix. The quoted code is 'BTP-15000' at set-up, and then 'BTP-20000' when attempting to access BT Sport upon installation. I've spoken to the technical team, and have attempted the usual hard reset and updates, and that doesn't do the job.
Having just joined BT and experienced delays at every part of the sign-up process, it's a bit bemusing that we're still experiencing issues at this stage. Everything was supposed to be completed by 1st August. Any help to resolve this problem would be greatly appreciated.
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Hi @Chizzle Sorry you are not getting the subscription channels.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
Thanks for your quick response. Have done so.