No broadband but getting dial tone

[licquorice]

No. If you connect the extension to the data terminals rather than terminals 2&5, you will have the unfiltered signal  containing both phone and broadband at the extension. You will then need to plug in a filter to split the broadband and phone.

[ossian]

Thanks.

Neither of 2 Openreach engineers seemed to know that. Essentially, they should have connected my extension to the data connection.

[imjolly]

connecting extension sockets it up to the homeowner not openreach unless you are paying extra for the install

[ossian]

But they reconnected the extension because it was their decision to replace the master socket. They accepted responsibility because the extension was already connected.

[Keith_Beddoe]

@ossian 

Why did they replace the master socket, had you raised a fault report?

[ossian]

Complaint about speed, especially upload - below 0.8. So they came out checked everything, reset my profile and changed the socket. It's slightly better but not much. Engineer this morning surprised I get anything at all due to distance from cabinet.

[Keith_Beddoe]

Reconnecting the extension is likely to make matters worse.