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If you have tried test socket with a new filter and still nothing then as ohone works you need to phone customer services and get engineer visit
The first technical rep didnt give correct info - there was in fact no service issue in my area.
Upon calling again, was advised that the Openreach line check was fine so problem must be with the Hub 5. Was sent a new Hub 5. Installed that yesterday but same issue - after power up glows blue for 20 seconds then orange with the blinking red "B".
Made couple more calls and an online chat, and my case has been escalated to Level-2. The 1st level says they cannot arrange for engineer, only Level-2 can do that.
Frustrated that its taken 5 days and so many calls with the technical helpdesk, and its not yet at the point that imjolly advised me on day-1.
I'm having a similar experience to you at the moment Supy.
My Infinity 2 was disconnected when I got home on 19/07/2016 and I went on live help on 20/07/2016 to see what the issue was. I was told the first time that there was a 'major outage' and to wait two or three days! As far I was aware there was no issue with my exchange here in Inverness.
I got back to live help on 22/07/2016 where i was told that 'people were working on it and it should be resolved by midnight'. Needless to say, it wasn't and on 25/07/2016 I was back on to live help who agreed to send an engineer on the morning of 29/07/2016.
My landline works fine, I've tried the test socket which didn't change anything and reset and restarted my home hub 5 several times which always results in the same sequence of lights: green, blue for 20 seconds and then flashing orange which becomes permanent orange with an intermittent orange icon light.
It'll be interesting to see what happens on Friday as I've been without Infinity for nine days now (apart from using a slightly sketchy BT wifi hotspot).
Supy, I don't know if you managed to have your fault resolved or not but I never saw the scheduled engineer on the morning of 29/07/2016. My home hub 5 which had been glowing orange for nine days suddenly reset and went blue about 9.15am that morning. It's been fine ever since so I'm assuming the engineer found a fault at the cabinet or exchange (which is what I assumed it was). Whatever it was, I'm just glad to be back on again.