I have been a BT Total Broadband customer since May 2011. I lost internet connection on Saturday afternoon. The Broadband light on my BT home hub 3 was flashing orange (Power and Wireless light are blue), and restarting or power cycling the hub did not have any effect. The internet connection was restored during Saturday night and the connection was stable, albeit slower than usual. I lost internet connection again on Monday afternoon (yesterday). Since then the broadband light has been off most of the time, occasionally flashing orange (Power and Wireless light are blue).
I tracked faults on my telephone line and there are not any faults (used https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults).
There are no other telephone devices in my home, and the router and its microfilter are plugged into my home’s main phone socket.
I have removed the faceplate of the line box socket and there is no test socket.
I have switched the ADSL-cable, but no effect.
I have replaced the microfilter, but again no effect.
I do not have a telephone so I can not test whether there is a dial tone by plugging in the telephone into the ‘phone’ socket on the microfilter.
I do not have another modem/router to test whether there is a problem with the BT hub.
There are no BT major service outages in my area or capacity problems on my exchange according to
Any advice on how to fix this issue would be greatly appreciated.
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