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Message 1 of 3

No broadband for almost a week!! What's up BT??

Lost broadband connection on Tuesday.. it just cut out and the Broadband light on the hub has been out ever since. So like a valuble BT ustomer I phoned BT at least 4 times. Always was a problem at the exchange said the vey hard to understand and inexperienced Indian man reading off a script. A BT engineer came round and our telephone line is ok and there is no problem at the exchange. Now they agree there is a problem with 'the broadband' and an engineer is fixing it now - should be on in 24 hours. Still got no broadband and in a family of 5 that leaves us very angry. Has anyone else had this problem or know how to sort it and maybe speak to someone English in this country???? I am almost desperate now....

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Recognised Expert
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Message 2 of 3

Re: No broadband for almost a week!! What's up BT??

This is not good, email the mods, Uk based might reply by email sometimes and likely in this case phone- 

 

http://bt.custhelp.com/app/contact_email/c/4951  can take up 72hrs for them to get back to you.  

Mortgage Advisor 2000-2008
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I'm alright Jack....
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Distinguished Sage
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Message 3 of 3

Re: No broadband for almost a week!! What's up BT??

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based specialist team who have a good record at getting problems solved
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