Finally, after over a month, after countless hours wasted, many lies told (and yes, some of them were outright lies, not just "things that turned out not to be true", although there was plenty of that too), misdirection, requests being lost, parts not being ordered etc etc we finally have a working broadband connection. For now.
Started working again last night, I'm still quite prepared to get home to find it's broken again but at least for last night, we were able to connect to the Internet, my lad fired up his Xbox to play with his mates and the missus was able to watch all of her series on catchup.
Thanks to the mods on here who really helped, and the forum members who pitched in with advice, and to the guys from the complaints escalation team (I think) who actually finally took ownership of this and got it sorted out. And yah boo sucks to 90% of BT who were no help whatever and often actively made the situation worse. Worst customer service I've ever experienced anywhere and now need to think whether I want to continue to hand over best part of 60 quid a month of my hard-earned to an organisation that (in the main) treated me with contempt. Probably a decision best left till next week when I might have calmed down a bit and will have some idea if the connection has actually stayed up.
