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Kas
Beginner

on ‎07-02-2018 11h48

2,319 Views
Message 1 of 5

No broadband or phone line for 3 weeks!

There has been a fault on my line for the past 3 weeks. The fault started on 21st of January. An engineer came out on the 23rd and told me that the fault has is external and he is going to get it repaired in the next few days. It has been more than the 3 weeks and I still don't have a working phone line or broadband. I have made countless call to BT over this period and keep getting told the same thing. I keep getting told it's going to get fix in the next 24 hours or next 48 hours. I have raised 2 complaints without progress. I have received absolutely shocking service from BT!

I have had a engineer visit this morning and was told that my line is not receiving anything from the cabinet and said he will send someone else to check it and disappeared.

I'm not sure I want to stay with BT anymore.
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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

on ‎07-02-2018 11h56

2,311 Views
Message 2 of 5

Re: No broadband or phone line for 3 weeks!

see if mods can help find out why delay  they will post here



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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PaddyB
Moderator
Moderator

on ‎07-02-2018 12h39

2,276 Views
Message 3 of 5

Re: No broadband or phone line for 3 weeks!

Hi @Kas,

 

I'm sorry you've been left without a telephone or broadband service. I'd be more than happy to take a look at what is happening with the fault on your line.

 

Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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Why_O_Why
Beginner

on ‎06-03-2018 9h11

2,181 Views
Message 4 of 5

Re: No broadband or phone line for 3 weeks!

I have a very similar situation. There is clearly no communication between Openreach and BT regarding fault status or progress. On another note I have found that using the two different channels of complaint (online form and direct email) trigger responses from two different teams. One in India and the other in Northern Ireland. The latter disputes the findings and recommendations of the former. Yet another example of poor internal communications and a big reason why it takes so long to get anything fixed. I have a fifth engineer visits tomorrow. Fingers crossed.
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Why_O_Why
Beginner

on ‎06-03-2018 9h15

2,181 Views
Message 5 of 5

Re: No broadband or phone line for 3 weeks!

I have a very similar situation. There is clearly no communication between Openreach and BT regarding fault status or progress. On another note I have found that using the two different channels of complaint (online form and direct email) trigger responses from two different teams. One in India and the other in Northern Ireland. The latter disputes the findings and recommendations of the former. Yet another example of poor internal communications and a big reason why it takes so long to get anything fixed. I have a fifth engineer visits tomorrow. Fingers crossed.
0 Ratings