I'm going to merge this threrad into your original thread and then flag it again for moderator attention
Please remember this is a community forum so you posts do not go directly to BT . The forum moderators are BT employees and as such your original thread was notified to them and they posted an invitation to send them details. One thread and contact with the moderators should be sufficient to ensure that your issue(s) are looked at. Miultiple threads simply mean that your continuing issues may not be picked up by those follopwing the original thread.