cancel
Showing results for 
Search instead for 
Did you mean: 
TeaAndToast
Contributor
245 Views
Message 11 of 23

Re: No change in speed

Whats I was thinking Jolly, less it more sometimes.

 

 

Thanks mate

0 Ratings
TeaAndToast
Contributor
222 Views
Message 12 of 23

Re: No change in speed

I have left my connection on a right few days and there is no drop in noise margin, which was 6 ish, but after a few resets due to my egerness I'm not sitting around 12 before and after remaining connected a few days.  Could a Mod contact me to arrange a reset please.

 

 

Kind Regards

T&T

0 Ratings
Distinguished Sage
Distinguished Sage
218 Views
Message 13 of 23

Re: No change in speed

need to post your stats to show stable connection before getting noise margin reset. after 3+ days stable connection you can contact the mods - they will not contact you first



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Distinguished Sage
218 Views
Message 14 of 23

Re: No change in speed

Hi T & T this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved
0 Ratings
Distinguished Sage
216 Views
Message 15 of 23

Re: No change in speed

They  like to see at least 3 days stable connection before the reset

0 Ratings
TeaAndToast
Contributor
208 Views
Message 16 of 23

Re: No change in speed

Thnaks again J&J - Just reset my moden today, another 3 days it is.

 

 

Thanks very much - again.

0 Ratings
TeaAndToast
Contributor
185 Views
Message 17 of 23

Re: No change in speed

Here are my line stats after 3 days for the admins.  It took so long to post back because the line had dropped a few times, in that the blue broadband light went off twice, then on another two occasions the whole hub just rebooted and started flashing the power light > wifi > broadband. 

 

Line stateConnected
Connection time3 days, 5:58:26
Downstream3,264 Kbps
Upstream448 Kbps

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)12.4 dB / 12.0 dB
Line attenuation (Down/Up)47.0 dB / 25.0 dB
Output power (Down/Up)17.8 dBm / 12.6 dBm
Loss of Framing (Local)34
Loss of Signal (Local)3
Loss of Power (Local)0
FEC Errors (Down/Up)253197 / 39
CRC Errors (Down/Up)1824 / N/A
HEC Errors (Down/Up)N/A / 35
Error Seconds (Local)1682
0 Ratings
Distinguished Sage
182 Views
Message 18 of 23

Re: No change in speed

Hi T& T

 looking much better now 

0 Ratings
TeaAndToast
Contributor
167 Views
Message 19 of 23

Re: No change in speed

12.6/22 was the previous John, so only the up has settled. Slight improvement today.


Line state Connected
Connection time 4 days, 0:06:47
Downstream 3,264 Kbps
Upstream 448 Kbps

ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 11.7 dB / 12.0 dB
Line attenuation (Down/Up) 47.0 dB / 25.0 dB
Output power (Down/Up) 17.8 dBm / 12.6 dBm
Loss of Framing (Local) 34
Loss of Signal (Local) 3
Loss of Power (Local) 0
FEC Errors (Down/Up) 260223 / 40
CRC Errors (Down/Up) 2112 / N/A
HEC Errors (Down/Up) N/A / 36
Error Seconds (Local) 1883

0 Ratings
Distinguished Sage
Distinguished Sage
163 Views
Message 20 of 23

Re: No change in speed

did you contact the mods to get noise margin reset to 6 as you can now show a stable connection of 4+ days?

 

contact mods



can take up to 3 working days for mods to contact you




If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings