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Newbie
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Message 1 of 3

No connection - New customer

Hi, unsure if im being hasty however email's arrived yesterday at 11pm informind me my new phoneline and infinity is available. Its now after midnight and we have no dial tone, and flashing orange light (and occasional red "b" flashing light) on the home hub 5. 

 

We have switched from sky which has been unavailable since 5am yesterday. Is there a problem, or is more time required for the service to activate?

 

Thanks

 

Edit: Just to add, followed all the steps provided in by the hub self help, and it is now plugged into the master socket, with all other devices removed.  

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: No connection - New customer

You almost certainly have a problem. You should be connected within about 30 mins of the "old" provider being disconnected. You will need to contact BT and ask what the problem is.

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Newbie
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Message 3 of 3

Re: No connection - New customer

Thankyou for the quick reponce, shall give them a ring in the morning and see what the issue is

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