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Hello, So we have just got bt internet(first time) and the new home hub 4. I set up all the home hub and we haven't been able to connect. I've used the very basic troubleshooting bt provided and the bt helpdesk. Before they send an engineer around I just want to make sure there's nothing else to try.
So the broadband light flashes orange and so does the powerlight. It has been connected to the main socket and its non NTE5 so no chance of testing the master sockets test jack. I've tried different filters, I've disconnected all other devices. I've waited til after midnight.
the only thing is that yesterday for three times after a hard reboot the internet would be connected for about 10 seconds (I've been running a ping non stop) which made me wonder if its something todo with the internal wiring?
when were you supposed to have line activation? have you got filters in all sockets?
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