No dial tone / 10th speed (business) broadband.
Mobile won't work from our location.
Did line test and created fault reference: VOL012-***********
Been in chat box 3 times to indians?
Fix overdue (was due by 9pm 17th Jan).
Made formal complaint ref: 140117-******
Checked all wiring ...fault appears off property, probably in cabinet or further up chain.
Nobody doing anything mych at all - still dead.
Was told several times I would contacted via email and all I got was this which is painfully useless...
'We're sorry that we haven't yet been able to fix your fault. We're still working on it and we'll be in touch as soon as we've got any news for you. Libby Barr, Managing Director, Sales and Service'
Totally peed off. You should try running a business with no phone line and broadband upload speeds that match smoke signals!
Somebody do something. If one of us here needed emergency medical service or something of that nature ...we could end up dead because we can't dial out via landline or mobile!!!
Welcome to the forum and thanks for your post regarding the fault with your service. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll check if there are any updates from the engineers. You can find the link by clicking on my username.
as you are a business customer you probably would be better posting on the business forum and not residential http://business.forums.bt.com/
thanks - I didn't realise BT allowed you to have business broadband on a residential phoneline
If your phone line was a business one, then you would get priority, as business customers are dealt with first.
CriticalCare give a repair time of 6 hours for an extra £5 a month.