Hi, the dial tone on my phone is dead which means i can't make or receive calls.
First try another phone in case yours is faulty
second connect the phone to the bt test socket this is located at the rear of the master socket that is the first socket where the phone cable comes into your house the test socket is located behind the front plat that is held in place by two screws this test will connect you with the exchange directly and eliminates any internal extensions you have if when you conect to this socket you still have no dial tone phone bt faultson 151 and report the fault this link may help http://bt.custhelp.com/ci/fattach/get/1454703/1255094078/redirect/1
Just to add, if you have no dial tone, then you will need to call 0800 800 151.
Thanx 4 ur answer......sounds like 2 much work....havent got a clue where the test socket is, im expected to have a spare comp to run the tests which i havent got, just joined bt from sky 2 days ago.......think i better go back to sky coz i never had issues with my phone while with them.