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Beginner
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Message 1 of 8

No dial tone on phone but BB works... NOW FIXED

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So here's the long and short of it...

 

Broadband was having issues Friday night. Unknown to me, my parents call me on the landline in the evening, my phone did not ring. 

I went to make a call this morning and there is no dial tone on the handset. Have tried the handset on the spare socket and that just gives me white noise, so the splitter isn't at fault, nor are the sockets. Broadband works fine though it has been rather slow on the laptop. iPad has been fast as usual. 

BT have now logged it with Openreach and will have it looked at by Thursday. The problem according to the website exists near to the property so I'm assuming there is no fault on my property, however my property is one of 19 in an apartment block so I have no idea where the lines actually are. I'm worried that I'll be liable for the £99 engineer call out fee if it's adeliberate fault and I'm accountable for someone else's damage. I've tried to speak to my neighbours to see if they have lost service but no one is in. What happens if there's damage but I can prove I am unable to have caused thIs?

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Distinguished Sage
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Message 2 of 8

Re: No dial tone on phone but BB works...

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Providing the damage is not in side your property then there would be no charge to you
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Aspiring Expert
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Message 3 of 8

Re: No dial tone on phone but BB works...

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Thank you!.  Finally someone having the same issue as me.

 

Earlier this year around May I had a problem where my broadband speed dropped massively and after getting tangled up in loads of wires and completing numerous tests I discovered that my telephone had no dial tone which lead the engineer (which was eventually called out) to discover that I had a fault on the line...it was fixed and all was lolly pops and rainbows once again.

 

Now on the 1st of September (last Saturday) my broadband and phone line suddenly went dead yet again so another engineer call out (came Monday) and it was fixed again after he discovered the line fault had returned..lolly pops and rainbows for everyone.

 

NOW tonight at approximately 9:30pm I noticed my broadband light go off and after a few minutes of waiting for it to come back on I picked up my phone and once again the line is completely dead with no dial tone and my broadband speed has been reduced to near zero.  Phoned some chap in India (or wherever it was) who has now booked me another engineer visit for Tuesday.   

 

Is it me or just pure bad luck that these "faults" always happen on a weekend when noone is available to come out and fix it.  If this problem doesnt solve itself by Tuesday im holding the engineer hostage until I am satisfied that this "fault" is fixed for good because im getting sick of it popping up all the time and the fact I have a VERY important call to take and internet metting to do on Monday makes this even more frustrating!.

 

MicahGTi I think your problem is the same as mine and I also live in a block and have never been charged the £99 free.  If your broadband is working (be it slower than usual like mine) but your phone line is dead no dial tone then I doubt it is your equipment and will probably be a "fault" on the line..whatever that fault is :S 

 

 

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Distinguished Sage
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Message 4 of 8

Re: No dial tone on phone but BB works...

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Hi  maxrpg 

 

I am sorry to see you are having problems with your BT Service

I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951

They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress

They are a UK based BT specialist team who have a good record at getting problems solved


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Beginner
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Message 5 of 8

Re: No dial tone on phone but BB works...

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All fixed. Engineer came round at 8:40 this morning and had fixed a loose connection in the box over the road. Happy days!
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Aspiring Expert
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Message 6 of 8

Re: No dial tone on phone but BB works...

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Engineer came out on a Sunday?..run after him and tell him to come to my house quick lol.

 

Glad you got it sorted.

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Contributor
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Message 7 of 8

Re: No dial tone on phone but BB works...

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Diss one leg. Broadband will work on 1 wire at a slower speed. To make calls you'll need 2 wires. No doubt you have a faulty line.
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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: No dial tone on phone but BB works...

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@wwrjh18

As the last post was in 2012, please check the last date on the thread before you post Smiley Wink

Thanks

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