My BB works fine but no dial tone and when I ring the number from my mobile it rings on the mobile but not on the house phone?
I only have one box and have opened it up and tried the phone on the test socket, I have bought a new phone and completed all the tests again with the same results. How can I protect myself against BT charges for an engineer visit. I had raised a fault 3 weeks ago but had to cancel the engineer visit as I can not afford the risk of being charged if the fault is in the box. Why can they charge for faults on customers network but not compensate if the fault is on their system. Not being able to report the fault without a line test is annoying as I will need to find another connection to test it.
Any help out there.
I had everything disconnected and removed the filters so phone was connected directly on the the test block on the only box in the house (the type where I had to unscrew the front plate 1st / the newer type). I was told that the BB works differently so it is possible for it to still be a line fault?
Sounds like it, if it is the box or exchange or line there should be no charge, log in a bit later and see if one of our techie members can advise you more. Pat
Looks like you've tried things BT suggest on there own site:
Have you tried this?
As above maybe someone more technical can step in, does sound like a BT fault though.
Hello syops, your clicky link doesn't work for me
"An unexpected error has occured" pat
Thanks, for pointing that out, try it now - should work 🙂
Thanks for the link. I raised it that way before. Will have to wait till I can go online somewhere else to raise a new fault and bite the bullet if I end up getting charged 😞