cancel
Showing results for 
Search instead for 
Did you mean: 
Baz10
Newbie
208 Views
Message 1 of 10

No dial tones on all my phones but bb works ??

All my landlines are dead ,but my broadband is working fine, very confusing

0 Ratings
9 REPLIES 9
Distinguished Sage
Distinguished Sage
207 Views
Message 2 of 10

Re: No dial tones on all my phones but bb works ??

I expect your broadband is running slower than normal?

 

0 Ratings
Baz10
Newbie
205 Views
Message 3 of 10

Re: No dial tones on all my phones but bb works ??

broadband is working just as fast ,tend to loose connection a few times a day for a minute or so

0 Ratings
Distinguished Sage
Distinguished Sage
201 Views
Message 4 of 10

Re: No dial tones on all my phones but bb works ??

Who supplies your phone and broadband?

 

0 Ratings
Baz10
Newbie
195 Views
Message 5 of 10

Re: No dial tones on all my phones but bb works ??

BT for both

0 Ratings
Distinguished Sage
Distinguished Sage
193 Views
Message 6 of 10

Re: No dial tones on all my phones but bb works ??

What does the BT line test say when you run it from this link?

Reporting Phone Faults

0 Ratings
Baz10
Newbie
191 Views
Message 7 of 10

Re: No dial tones on all my phones but bb works ??

I just reported it 10 minutes or so Keith , just says fault reported in that link , just thought if phone lines was dead then the bb wouldnt work either ??

0 Ratings
Distinguished Sage
Distinguished Sage
185 Views
Message 8 of 10

Re: No dial tones on all my phones but bb works ??

The phone line is combined with your broadband, within the broadband equipment.

 

If there is a disconnection between the exchange phone connection, and the broadband equipment, then you will get broadband, but no phone.

 

It could be a wire that has come disconnected, or faulty exchange equipment.

 

You are normally offered a free divert while the fault is being fixed.

 

0 Ratings
Baz10
Newbie
178 Views
Message 9 of 10

Re: No dial tones on all my phones but bb works ??

Thanks for your help Keith , hopefully it`s external so it doesn`t cost me £99 😞

0 Ratings
Distinguished Sage
Distinguished Sage
175 Views
Message 10 of 10

Re: No dial tones on all my phones but bb works ??

The line test would have said, "near to or within your house".

 

If you have done all of the tests on this link.

Fixing phone faults

 

Then you have proven it external.

 

 

0 Ratings