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Aspiring Contributor
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Message 1 of 6

No dialling tone, Infinity working

Our phone has had no dialling tone since lightening a few days ago but Infinity is working fine.

 

Having checked the Infinity Faceplate this is the result

 

I removed the lower front socket to reveal the test socket on the RH side of the faceplate below. Plugging a known working phone in to that socket the phone still does not work. However, if I remove the Openreach filter itself it reveals a another master socket and the phone works when plugged into that socket.

 

Clearly there is an issue with the Openreach faceplate/filter. Is it the responsibility of BT Openreach to replace it? If so, can I just ask them to send me one or does an engineer need to call?

 

I phoned BT after discovering this and was told that it is my responsibility and I don't want to be incurring a £129 call out fee!! However, I'm not sure that the guy I spoke to really understood.

 

Any help welcome

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5 REPLIES 5
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Aspiring Expert
263 Views
Message 2 of 6

Re: No dialling tone, Infinity working

The SSFP is the responsibility of Openreach and you shouldn't be charged for it to be replaced, unless you broke it.....

Have you tried the phone with the SSFP but disconnected your BB equipment?
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Distinguished Sage
Distinguished Sage
256 Views
Message 3 of 6

Re: No dialling tone, Infinity working

If you plug a microfilter into that back socket, and plug the modem into one socket, and your phone into the other, you can then restore service without having to bother with the Openreach NTE.

 

This would be the same arrangement that is now used for Infinity self install, and works fine.

 

The Openreach faceplate is very susceptible to electrical damage.

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Aspiring Contributor
251 Views
Message 4 of 6

Re: No dialling tone, Infinity working

Keith, that is what I have currently done. So are you saying there is no real need for the SSFP?
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Aspiring Expert
241 Views
Message 5 of 6

Re: No dialling tone, Infinity working

Do you have Infinity 1 or 2?
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Aspiring Contributor
238 Views
Message 6 of 6

Re: No dialling tone, Infinity working

It is unlimited Infinity 1

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