Well for me it's the first day. I work percular hours and when I call at 03:20am UK time I really don't want to be held in a fictious queue with all the infor that it includes. I was told about 'migration', for what that means? My account could not be found / no apologies for me 'not' being able to receive emails which I know are there and to be replied to. I do NOT expect the inial reply to be, 'I am not trained to deal with 'Outlook' enquiries' whereas this is simply a connection problem!
What get's me is that my previous ISP (since the public start something like getting on 20 years ago) had 3 days downtime. I have experienced BT having more than that in under a year with them. Whilst off topic I've experienced youview having 30plus days in the period whereas the connection was never lost but needed a hard reboot of the box.
Years ago someone told me 'never' choose BT and I never listened - I should have done! I was even lied to about Infinity 76meg connection speeds which at the best of times are around 55mbs and uplaod which is nearer (if damned lucky) 15mbs instead of a potential 20mbs! You only find this out having started the contract - Maybe I should report this to the relevant authorities as they told me prior to contract, 72.9mbs and 19.6mbs respectively? The real 'downer' is that they could not care less and operating from India and the sub-continent leaves a lot to be desired! I think those people who communicate with you sound more than discontented too with the hassle they must endure?! At least, might be a bit more but 'Virgin' here I come when this sad BT contract is ended!!
Michael (exceptionally dissaousioned to say the least!)
