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Newbie
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Message 1 of 4

No internet and phone line drops when I connect from adsl flitter to rooter

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Hi everybody hope you can help. I am having trouble with my internet in the fact it doesn’t connect. I have tried replacing the adsl flitter I have tried a replacement rooter and tried different cables from the adsl flitter to the rooter. Every time I plug in the rooter the phone line cuts out too. All BT line tests come back fine.
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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: No internet and phone line drops when I connect from adsl flitter to rooter

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Welcome to this user forum.

 

Which BT Home hub are you using?

 

 

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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: No internet and phone line drops when I connect from adsl flitter to rooter

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can you use the test socket with a new filter and post router stats  do you have a dial tone?  if so try quiet line test  dial 17070 option 2  should be quiet and best with corded phone



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Newbie
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Message 4 of 4

Re: No internet and phone line drops when I connect from adsl flitter to rooter

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THanks all, just needed a replacement modern rooter all working fine now
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