No internet for around 5days now help!!

[Janinew]

I phone bt to renew my contract on Friday. Then phoned them Saturday because I had no internet. They told me the was a problem at the exchange and my internet should be back on by the 24th it is now the 26th and still no internet. I have got no minutes on my mobile to phone to find out what it going on. My bill is all up to date. I have done all the unplug the hub thing. What do I do next?

[imjolly]

renewing your contract should not cause a loss of conenction as you go on to a rolling monthly contract when your term contract ends - so you would not be disconnection just because you reached end of 12/18 month contract

are there any problems with your exchnage  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/

[Janinew]

Thanks it is say it it still has a fault on the exchange. But still saying the will fix by the 24th. Which has been and gone.

[imjolly]

so if you connect router to test socket what colour is lights on hub?

[john46]

Faults sometimes take longer than estimated particularly if they are complex faults

[Janinew]

The hubs light is blue.

[imjolly]

then that is normally the colour when hub is connected to internet

[john46]

Have you tried restarting the hub

[Janinew]

Yes tried restarting the hub.