On the 5th February I found my telephone and landline were not working. I rang BT to let them know (30 minute wait). I was told it would be fixed by 5.00 pm on Thursday 11th February 2016. Seemed such a long time but waited patiently. Come the deadline the fault remained and I still had no service. Getting very worried and stressed - creating havoc with work and personal needs. Rang BT. Given apologies - told the first call had not been correctly processed and a new call out was now necessary. (On the record it says the first fault was "resolved" - when clearly it was not.) I was told I now needed to wait until today - Tuesday 16th February 5.00 pm. I still have no service. When I rang BT the woman said there were many many problems in the UK and many customers were having to wait months. Months! Yesterday I placed a complaint and even had a chap from India ring me to say he was taking full responsibility for my complaint and I need not worry. On the fault tracker and one BT woman told me I may need to be at home on the day the engineer worked on my fault - when I asked which day and what time I was told she couldn't tell me but probably Tuesday but she wasn't sure. It's Tuesday, I booked to be home. No BT engineer. No telephone and no internet. What more can I do to resolve this. Has anyone found a way to get faults resolved? I feel extremely distressed by it now. My iPhone bill has climbed and quadrupled my allowance. My work is being profoundly affected.
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Hi @Cathy2 Thanks for your post and welcome to the forum. I'm sorry for the delay in repairing your services.
We are a small team and busy at the moment, but if you need our help, we will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.