No longer with BT but still getting billed!!

[wully68]

Any help would be great.

I cannot get through to BT . I am still getting billed for a service that was moved to another provider months ago. That provider informed me that they would contact BT.

My BT account  has been billed again for a service cancelled in january

If there are any BT staff here who could answer then please do.

Thanks

[JohnC2]

Hi @wully68 welcome to the forum and thanks for your post. When you moved to your new provider did you move your existing telephone number over to the new provider?
Cheers
John