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Smirnoff
Aspiring Expert
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Message 1 of 18

No mention of contract expiry date on bill?

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I realise that when you enter into a new contract with BT you receive written details of start date, services etc.

 

When logging in to My BT and viewing current balance, phone, broadband etc, I cannot see any reference to the contract period.

 

Viewing my latest bill lists various services and charges along with any discounts etc. but again I can't see any reference to contract length or expiry date.

 

Perhaps I'm missing a link somewhere? Woud appreciate advice.

 

I know that I could always dig out the original contract confirmation letter but it's normally buried at the bottom of a drawer somewhere. I  assume BT has to send you a letter of confirmation for legal reasons but I thought the idea was to go paper free!

 

Unless I AM missing something I fail to see why the contracted period is not clearly shown on my bill.

17 REPLIES 17
pottyperson
Distinguished Guru
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Message 2 of 18

Re: No mention of contract expiry date on bill?

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You're not missing anything - unhelpfully, BT don't provide an easy way to look up your contract end date. You should be able to get an immediate answer from Billing Live Chat though.

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Smirnoff
Aspiring Expert
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Message 3 of 18

Re: No mention of contract expiry date on bill?

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Thanks for letting me know I'm not missing anything.

 

As you say, VERY unhelpful of BT. Would have thought it would be easy to include contract details in billing information.

 

One other thing, I followed your link to Billing Chat Live but don't see the option in Contact Us. What's the long way round please? Thanks.

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Keith_Beddoe
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Message 4 of 18

Re: No mention of contract expiry date on bill?

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Smirnoff
Aspiring Expert
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Message 5 of 18

Re: No mention of contract expiry date on bill?

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Thanks for another direct link to the Chat form.

 

Have checked Contact Us in the forum and signed in to My BT and done the same.

 

However, apart from the links given by pottyperson and yourself and also searching for BT Live Chat, I can find no direct link to it in the My BT or forum pages. I was wondering if BT wanted to keep it a secret, that's why I asked pottyperson for the long way round.

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Smirnoff
Aspiring Expert
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Message 6 of 18

Re: No mention of contract expiry date on bill?

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Well it seems that if you wish to contact BT about any particular subject and you plough through FAQs, pre-set questions, "did this answer your question", more information etc., you MAY be given the option to "Chat with us online".

 

Very much a last resort instead of being an obvious option in Contact Us or Help.

 

As stated earlier, unless I was told about it in this thread I would have been none the wiser. I could hardly do a web search for it if I didn't know the service existed.

 

 

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gg30340
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Message 7 of 18

Re: No mention of contract expiry date on bill?

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If you go to "Contact Us" > Bill or Account > Phone or Broadband Bill > Live chat is at the foot of the box.

Smirnoff
Aspiring Expert
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Message 8 of 18

Re: No mention of contract expiry date on bill?

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Obviously one of the routes I didn't take as not all have the option.

 

Nice to have a shortcut to it.

 

Thanks very much.

 

 

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Fellwalker
Aspiring Expert
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Message 9 of 18

Re: No mention of contract expiry date on bill?

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But why isn't the contract expiry date shown within the My Account section?  Is this a sneaky way of hiding it so that people give up looking and just stay put becasue its easier?

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pottyperson
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Message 10 of 18

Re: No mention of contract expiry date on bill?

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It's not helpful. Maybe it's a sneaky way of hiding it so that people keep a diary.

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