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gmatkin
Contributor
589 Views
Message 1 of 43

No phone for 26 days

We've had no working phone line for 26 days now. BT call centres have given us a range of reasons for this and a long series of promises abou when the line would be fixed - the latest is today - but still our phone doesn't work. There seems little point talking to the call centre.

In these circumstances, can someone please tell me what we should do, and what we can expect from BT?

Gavin Atkin
0 Ratings
42 REPLIES 42
StuartH
Moderator
Moderator
585 Views
Message 2 of 43

Re: No phone for 26 days

Hi Gmatkin

 

Sorry that you have been without service for so long.

 

I can have this investigated for you to get your services back up and running.

 

Send us an email using the contact the mods link in my profile you will see it in the section 'About Me'.

 

Thanks

 

Stuart

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gmatkin
Contributor
578 Views
Message 3 of 43

Re: No phone for 26 days

I've just heard that we're not going to have a working telephone line until the 21st August. On the basis of having heard this many times now, you will perhaps forgive me if I see no reason to believe it...
0 Ratings
john46
Distinguished Sage
573 Views
Message 4 of 43

Re: No phone for 26 days

please give the mod team a chance they have a very good reputation of getting problems like this reslved and will also keep you updated on progress and give you a single point of contact in the UK

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gmatkin
Contributor
552 Views
Message 5 of 43

Re: No phone for 26 days

I haven't got the link Stuart mentions - or at least I can't find it on the mobile phone version of the forum. As you will appreciate, my usual computer is out of action. So I'm bit stuck... And no less fed up!
0 Ratings
john46
Distinguished Sage
539 Views
Message 6 of 43

Re: No phone for 26 days

the link will be there on the mobile version i will ask the mods if they can try another method to contact
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gmatkin
Contributor
537 Views
Message 7 of 43

Re: No phone for 26 days

I asked my phone to give me the desktop version - and there it was.

Please help if you can - this situation is now a bit over the top.
0 Ratings
PaddyB
Moderator
Moderator
516 Views
Message 8 of 43

Re: No phone for 26 days

Hi Gmatkin,

 

Sorry you can't see that link in Stuarts profile. I have send to a quick PM.

 

Thanks

 

PaddyB

0 Ratings
gmatkin
Contributor
487 Views
Message 9 of 43

Re: No phone for 26 days

It's now 28 days without a phone service.
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john46
Distinguished Sage
481 Views
Message 10 of 43

Re: No phone for 26 days

have you got Paddy's Private Message to you
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