It would appear that this fault has been reported before, but I was just wondering if anyone else has had the same experience of very poor response time and customer service?
We first found the fault on 15/07, but due to being away we reported it on 22/07. The fault is relating to the inability to both make and recieve calls. When people call us we get a ring tone, but when we pick up we get a dialing tone and there's nobody there. As well as this, the broadband has also been intermittent and just to add insult to injury, we are supposed to get BT Sport, but that doesn't work either, with a message referring us to use a fault code!
Meanwhile BT continues to take nearly £50 a month for supplying almost nothing.
We have been fobbed off on so many occasions now, with varying excuses/promises, and I just think it's pretty poor if one of the largest companies in the UK can't fix a phone line in a month.
Over to you BT!
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Thanks for your post and welcome to the community forum!
Sorry for the problems you're having receiving calls on your line and that your broadband is also affected. I can help you with this from here.
Click on my username and under the "about me" section of my profile you'll see the link to get in touch.