No phone line or broadband yet

[john46]

This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT not every post is read

[DavidM]

Hi grumpygit,

We’ve offered to help you on your original thread so please get in touch.

@fannybygaslight,

I can help you as well. Please use the ‘contact us’ link in my profile to send me over your details and we’ll take it from there.

Cheers

David

[grumpygit]

I have done but not had a reply - surprise surprise my requests keep falling on deaf ears. I was promised a connection and broadband 100% guaranteed by midnight friday but as usual nothing at all - so my next port of call is openreach direct and ofcom

[john46]

The forum mods normally reply within 3/5 working days after you have contacted them via their contact form
They will contact you personally by email or phone.

[john46]

Neither OFCOM or Openreach will be able to help you

Openreach do not deal with customers only service providers

OFCOM likewise do not deal with individual complaints

I would recommend you just wait for the forum mods to contact you personally

[grumpygit]

Still no phone line and heard nothing from the forum-which seems like a fairly useless forum.Had another 2 openreach jokers this morning tell me theres no phone line which is the same thing one of them told me 2 weeks ago - total utter shambles

[PaddyB]

Hi Grumpygit,

I can see that you have been dealing with my team colleague Laura and that she was speaking to you yesterday. I am sorry that your order has been delayed, I will ask Laura to get in touch with you tomorrow.

Thanks

PaddyB

[grumpygit]

6th May - I now have a temporary phone line but still no broadband - but the invoices still keep coming. Absolute fiasco worst customer service I've ever seen

[RobbieMac]

Hi grumpygit,

I'm sorry it's taking so long to get both your services fully up and running.  I can see that the complaint is being dealt with now by our executive level complaints team and your case handler has it scheduled in to give you a shout again tomorrow.

All the best,

Robbie

[grumpygit]

June 5th and still waiting for my broadband but just had a bill for cancelling my service mid contract - priceless!