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john46
Distinguished Sage
601 Views
Message 11 of 20

Re: No phone line or broadband yet

This is a customer to customer self help forum posts made here do not go to BT although the forum is moderated by BT not every post is read
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DavidM
Moderator
Moderator
599 Views
Message 12 of 20

Re: No phone line or broadband yet

 

Hi grumpygit,

 

We’ve offered to help you on your original thread so please get in touch.

 

@fannybygaslight,

 

I can help you as well. Please use the ‘contact us’ link in my profile to send me over your details and we’ll take it from there.

 

Cheers

 

David

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grumpygit
Aspiring Contributor
593 Views
Message 13 of 20

Re: No phone line or broadband yet

I have done but not had a reply - surprise surprise my requests keep falling on deaf ears. I was promised a connection and broadband 100% guaranteed by midnight friday but as usual nothing at all - so my next port of call is openreach direct and ofcom

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john46
Distinguished Sage
586 Views
Message 14 of 20

Re: No phone line or broadband yet

The forum mods normally reply within 3/5 working days after you have contacted them via their contact form
They will contact you personally by email or phone.

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john46
Distinguished Sage
583 Views
Message 15 of 20

Re: No phone line or broadband yet

Neither OFCOM or Openreach will be able to help you

Openreach do not deal with customers only service providers

OFCOM likewise do not deal with individual complaints

I would recommend you just wait for the forum mods to contact you personally
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grumpygit
Aspiring Contributor
562 Views
Message 16 of 20

Re: No phone line or broadband yet

Still no phone line and heard nothing from the forum-which seems like a fairly useless forum.Had another 2 openreach jokers this morning tell me theres no phone line which is the same thing one of them told me 2 weeks ago - total utter shambles

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PaddyB
Moderator
Moderator
556 Views
Message 17 of 20

Re: No phone line or broadband yet

Hi Grumpygit,

 

I can see that you have been dealing with my team colleague Laura and that she was speaking to you yesterday. I am sorry that your order has been delayed, I will ask Laura to get in touch with you tomorrow.

 

Thanks

 

PaddyB

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grumpygit
Aspiring Contributor
534 Views
Message 18 of 20

Re: No phone line or broadband yet

6th May - I now have a temporary phone line but still no broadband - but the invoices still keep coming. Absolute fiasco worst customer service I've ever seen

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RobbieMac
Moderator
Moderator
528 Views
Message 19 of 20

Re: No phone line or broadband yet

Hi grumpygit,

 

I'm sorry it's taking so long to get both your services fully up and running.  I can see that the complaint is being dealt with now by our executive level complaints team and your case handler has it scheduled in to give you a shout again tomorrow.

 

All the best,

 

Robbie

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grumpygit
Aspiring Contributor
509 Views
Message 20 of 20

Re: No phone line or broadband yet

June 5th and still waiting for my broadband but just had a bill for cancelling my service mid contract - priceless!

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