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Crab
Beginner
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Message 1 of 6

No phone line

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This morning my phone line went dead but broadband connection still working. I have checked the main bt socket and again there is no phone dialing tone. I have tried various solutions on the website but of course I am unable to run a line test as I have no second line. What is the solution? Is it a fault at the exchange perhaps? I dont know how to resolve this.

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: No phone line

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Go to this web page, you can do a line test and report a fault

 

Faults: https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults

Crab
Beginner
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Message 3 of 6

Re: No phone line

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Thanks but I cannot do a line test because i need to free up the line. I cant do that because my broadband is connected and still working. I would not be able to do a line test without being on line. I have no second line.

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: No phone line

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Yes you can. What happens is that the broadband temporarily disconnects during the line test.

If you leave your Internet browser on the same page, and wait for your home hub to sync up again, you will be able to see the results.

If the line test is a failure, then an automatic fault report is generated which you can look up on the web page.
It will be a VOL xxxxxxx format fault report.

 

The only time you cannot do a line test is if the phone line is in use on a call.

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Crab
Beginner
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Message 5 of 6

Re: No phone line

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Thank you Keith. I did not need to try it as the phone is now working again. Must have been a BT fault. But I do appreciate your efforts.

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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: No phone line

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Its quite possible that it was a faulty line card in the exchange. There would have been a number of people affected, so the problem would have been identified and fixed fairly quickly.
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