No returns bag.

[davidlea]

I recently upgraded and I'm being asked to return my old Hub, however no returns bag has arrived. I've tried using the 'Please return your equipment' button and ordering another one, but nothing has arrived.

I'd really like not to be charged £43 for BT's failure.

[DanielS]

Hi @davidlea,

I'm sorry that we haven't sent you the returns package. I can get one sent out to you and help make sure you aren't charged. I'll send you a private message with some details that I need.

Thanks

DanielS