Hi there, I just had BT Infinity 2 installed yesterday and noticed that my speeds have been very erratic (30MBS to 70MBS). I can run speedtester several times in a row and get very different readings each time. Whilst investigating this, I tried to find out my sync speed. However, this appears to be unavailable.
I followed the instructions on: http://bt.custhelp.com/app/answers/detail/a_id/32209/~/how-do-i-check-the-connection-speed-for-my-bt... My results are below. As you can see, question 6 does not show my connection speed (as per the video). Does anyone have any idea how to get the sync speed from the latest Home Hub 3? - Maybe the SW variant stops the info from being published??
1. Product name: BT Home Hub 3.0B
2. Serial number: +058721+1203305293
3. Firmware version: V100R001C01B031SP09_L_B. Last updated Unknown
4. Board version: VER.D
5. WAN: PPP Connected
6. Data sent/received: 1927445739/2286522987 B
7. Broadband username: email@example.com
8. BT FON: No
9. Wireless network/SSID: BTHub3-FZFN
10. Wireless connections: Enabled (b/g/n, 20M, WPS Disabled)
11. Wireless security: WPA and WPA2
12. Wireless channel: 11
13. Firewall: Default
14. MAC Address: 80:B6:86:DC:1C:A8
15. Software variant: 09_L_B
16. Boot loader: 1.0.37-106.5 Thanks.
Thanks for the prompt response. Seems trange than you have to hack the model to get at this basic connection information.
Btw, my modem is an Echolife HG612. (if that means anything)
Yeh. I tried the BT speedtester, along with various others. I notice that the Beta/>24 MBPS checker gives a much higher result (75 MBPS) compared to the standard FTTC checker (approx: 40 MBPS).
I also saw a few posts suggesting that the BTY speedtest shows the sync speed. However, this appears to not be true. It shows the profile that I'm on (upto 78MB), but doesn't show the sync speed that my modem has negotiated with the exchange whilst connecting. (the info that I'm after).
Does anyone know of a way to get the sync speed without hacking the modem?
(I prefer not to do this if possible)
Ok thanks. £160-£170 for a new modem to find out my line statistics seems a little extreme. (Unless there's lots of other good reasons to upgrade the modem).
I may instead raise a support ticket to BT to investigate the fluctuating speeds. Presumably, they will be able to check the line stats (including sync rate / SNR etc.) from there end.