No tech gift email code

[Bobby2]

Hi I recently joined bt the service is great but unfortunately I was promised a tech gift which unfortunately haven’t arrived I have had no email and it’s been well over 30 days as order was placed 14/9/19 any help would be great thanks bobby 

[Keith_Beddoe]

@Bobby2 

Did you place your order online?

When was your service activated?

[Bobby2]

my order was placed on the 15/08/19

and activated on the 30/08/19 

Hope this helps 😊 

[Keith_Beddoe]

Provided the order was placed online, it should have arrived by 30/09/19 so its worth checking your spam folder.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[DanielS]

Hi @Bobby2,

I'm sorry that you haven't received it yet!

We can certainly help you. I've dropped you a Private Message with some info I need to get this looked into for you. 

Thanks for making me aware of this @Keith_Beddoe 

DanielS

[PaddyB · Accepted solution]

Hi @Bobby2,

Thank you for sending in your details and for taking my call today.

I've had a look at the details of your account and I can see that the Promotions Team, have issued the code for you to claim your Free Tech Gift. I've sent you those details by PM. Please, can you reply and let me know once you've been able to use that code?

Thanks

PaddyB

[PaddyB]

Hi @Bobby2, 

Thank you for replying to my PM. I'm glad you've received the code and been able to place the order for the Tech Gift.

I hope you enjoy the new tech when it arrived 😀

Thanks

PaddyB