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Aspiring Expert
731 Views
Message 1 of 14

Noise Margin

Recently , in the last few days , the noise margin shown in my Smart Hub shows as 12 which is double what it used to be.

 

Obviously my connection speed has suffered accordingly.

 

My question is , can anything be done about this or will it sort itself eventually ?

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13 REPLIES 13
Highlighted
Sage
702 Views
Message 2 of 14

Re: Noise Margin

Who can say until you post the stats? Not just the noise margin but Data rate, Max Data rate, noise margin and line attenuation.

 

Post the above and someone should be able to advise further.

 

Meanwhile try a quiet line test with a corded phone 17070 option 2.

Highlighted
Aspiring Expert
695 Views
Message 3 of 14

Re: Noise Margin

Product name:

BT Hub 6A

Serial number:

+084319+NQ62918554

Firmware version:

SG4B10002244

Firmware updated:

06-Dec-2016

-

Board version:

1.0

Gui version:

1.32.0

DSL uptime:

0 Days, 7 Hours 27 Minutes 17 Seconds

Data rate:

5.09 kbps / 22.40 kbps

Maximum data rate:

5093 / 30697

Noise margin:

6.4 / 11.9

Line attenuation:

27.1

 

 

 

Hope there is enough info here.

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Highlighted
Moderator
Moderator
661 Views
Message 4 of 14

Re: Noise Margin

@Black_Infinity I'm sorry to see you're having connection problems. I can see the up time on your router stats is showing just over 7 hours.  Has the connection been dropping out? Also can you try the quite line test to see if you've any noise on the line. 

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Contributor
653 Views
Message 5 of 14

Re: Noise Margin

I can beat that ! I have a problem uploading although my upload speed is 20kbps....

 

 

Product name:BT Hub 6A
 
Serial number: 084319+NQ63892402
 
Firmware version:SG4B1000223E
 
Firmware updated:03-Dec-2016
 
Board version:1.0
 
Gui version:1.32.0
 
DSL uptime:1 Days, 4 Hours 44 Minutes 52 Seconds
 
Data rate:20.00 kbps / 75.66 kbps
 
Maximum data rate:25118 / 77452
 
Noise margin:15.4 / 6.2
 
Line attenuation:16.3
 
Signal attenuation:VPI / VCI:0/38
 
Modulation:G_993_2_ANNEX_B
 
Latency type:Fast Path
 
Data sent / received:804 MB Uploaded / 2332 MB Downloaded
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Highlighted
Sage
646 Views
Message 6 of 14

Re: Noise Margin

@Marbella411If you have a problem you want assistance with then start you own thread.

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Highlighted
Contributor
626 Views
Message 7 of 14

Re: Noise Margin

I'm already in touch with the BT Care team and spoke to them earlier today and am awaiting the results of their tests/investigations.

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Aspiring Expert
589 Views
Message 8 of 14

Re: Noise Margin

Thanks for the replies

 

Quiet line test is indeed quiet.

 

Router does not usually reset often. Since using the Smart Hub I only usually see a reset on maybe a weekly basis or more.

 

The only thing I noticed to be different was the noise margin.

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Highlighted
Aspiring Expert
553 Views
Message 9 of 14

Re: Noise Margin

Connection speed seems to be reducing even more since Noise Margin has increased to 13+

 

Up untill now , I have had a solid 26 connection. I am now down to 17 😞

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Highlighted
Aspiring Expert
551 Views
Message 10 of 14

Re: Noise Margin

05:31:46, 15 Dec.

ptm0.101:VLAN VLAN_DATA connected

05:31:45, 15 Dec.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

05:31:45, 15 Dec.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

05:31:45, 15 Dec.

dsl:VDSL link Up: Down Rate=30208Kbps, Up Rate=5086Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

05:31:31, 15 Dec.

:VLAN VLAN_DATA disconnected

05:31:20, 15 Dec.

dsl:VDSL Link Down: duration was 70824 seconds

09:51:35, 14 Dec.

:WAN: SENSING AUTO VDSL

09:50:56, 14 Dec.

ptm0.101:VLAN VLAN_DATA connected

09:50:56, 14 Dec.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

09:50:56, 14 Dec.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

09:50:56, 14 Dec.

dsl:VDSL link Up: Down Rate=30697Kbps, Up Rate=5093Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

09:50:39, 14 Dec.

:VLAN VLAN_DATA disconnected

09:50:31, 14 Dec.

dsl:VDSL Link Down: duration was 97790 seconds

06:41:12, 13 Dec.

:WAN: SENSING AUTO VDSL

06:40:42, 13 Dec.

ptm0.101:VLAN VLAN_DATA connected

06:40:42, 13 Dec.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

06:40:42, 13 Dec.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

06:40:41, 13 Dec.

dsl:VDSL link Up: Down Rate=24698Kbps, Up Rate=5119Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

06:40:27, 13 Dec.

:VLAN VLAN_DATA disconnected

06:40:17, 13 Dec.

dsl:VDSL Link Down: duration was 21815 seconds

00:02:01, 01 Jan.

:WAN: SENSING AUTO VDSL

00:01:19, 01 Jan.

ptm0.101:VLAN VLAN_DATA connected

00:01:19, 01 Jan.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

00:01:19, 01 Jan.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

00:01:19, 01 Jan.

dsl:VDSL link Up: Down Rate=30115Kbps, Up Rate=5160Kbps, SNR Margin Down=6.00dB, SNR Margin Up=6.00dB

00:00:22, 01 Jan.

:WAN: ethernet as LAN

00:34:50, 13 Dec.

dsl:VDSL Link Down: duration was 29482 seconds

00:34:50, 13 Dec.

:VLAN VLAN_DATA disconnected

00:01:54, 01 Jan.

:WAN: SENSING AUTO VDSL

00:01:28, 01 Jan.

ptm0.101:VLAN VLAN_DATA connected

00:01:28, 01 Jan.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

00:01:28, 01 Jan.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

00:01:28, 01 Jan.

dsl:VDSL link Up: Down Rate=28558Kbps, Up Rate=4992Kbps, SNR Margin Down=6.00dB, SNR Margin Up=6.70dB

00:00:22, 01 Jan.

:WAN: ethernet as LAN

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