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summerisle
Aspiring Contributor
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Message 1 of 10

Non NTE5 master - will they charge me?

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I have an old style (2A?) master socket and an extension coming from it downstairs. There is an intermittent fault in which i get a continuous dial tone when trying to ring out. Incoming calls seem to be OK. An engineer is due on Weds and I am worried that I will be charged but feel this would be unfair as the master socket is customer inaccessible. I have read that BT's responsibility ends at the master socket but if they installed the extension then how would I access the wiring at the master socket if it is illegal for me to remove the faceplate? Surely the master should be replaced by an NTE5 socket at no cost to me??
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9 REPLIES 9
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Message 2 of 10

Re: Non NTE5 master - will they charge me?

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If they prove that the fault is on your own telephone they WILL charge for the visit, however if they prove the fault into the wire past the main socket towards any extension socket they normally will just disconnect the wiring that is faulty and fit the new NTE5.

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summerisle
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Message 3 of 10

Re: Non NTE5 master - will they charge me?

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It's definitely not the telephone as I have tried several. It could well be in the wiring towards the extension but if they disconnect that and fit a new NTE5 upstairs (for free) I'll be happy.
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brazenscroll
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Message 4 of 10

Re: Non NTE5 master - will they charge me?

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Sorry, but I think you will get a £127.99 bill, unless the fault is away from your property. If you need a new box fitting or the extension socket sorting, the engineer will happily do it, but I would think you will get a "reviosed direct debit" instruction through to take into account the £127.99 fee for the Openreach engineer to visit.

 

Reason is Openreach charge BT for every visit, and BT are under pressure to pass that charge on.

 

Sorry for the not-good news

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summerisle
Aspiring Contributor
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Message 5 of 10

Re: Non NTE5 master - will they charge me?

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Seems a bit unfair for something out of my control and to do with their equipment
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brazenscroll
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Message 6 of 10

Re: Non NTE5 master - will they charge me?

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Very unfair, I agree. Its on your property, you dont own it, you cant touch it, you cant maintain it, and you have to pay to get it fixed. I had something similar with a fault, and fought like mad to get the charge waived. But it took a lot of doing.

See if you know anyone (handyman) who could check it out for you? Might just need a new socket and any electrician can do it, its only 4 wires.

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summerisle
Aspiring Contributor
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Message 7 of 10

Re: Non NTE5 master - will they charge me?

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I do know a spark actually so might ask him.

I have a feeeling the fault is in the extension wiring as the downstairs phone had a constant ring when plugged in and i now dont use it.
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summerisle
Aspiring Contributor
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Message 8 of 10

Re: Non NTE5 master - will they charge me?

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As I thought, the fault lay in the extension wiring. The engineer disconnected it, fitted a new NTE5 box and my broadband is now downloading at 5.5Mbps compared to 3Mbps beforehand. Shows what a stable line and a decent microfilter can do!! Oh and it didn't cost me a penny 🙂 Thanks for all the replies.
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dofben
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Message 9 of 10

Re: Non NTE5 master - will they charge me?

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You say it didn't cost you. Was the job done by the bt engineer or your sparky friend?I think I may have a similar problem with old wires and boxes,TA

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summerisle
Aspiring Contributor
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Message 10 of 10

Re: Non NTE5 master - will they charge me?

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It was BT engineer. He confirmed that it was dodgy extension wiring but that as it was not accessible by the customer it was up to BT to update the master socket and disconnect the extension wiring. It is a pain running wireless from the bedroom but with a decent microfilter (ADSL Nation XF-1e), my speeds have never been better. Good luck!
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