I am sorry to hear that you are having issues activating your BT Sim. If you contact the Mobile Chat Team they'll be able to help.
Give them a go and let me know how you get on.
Hi Paddy, well i have contacted the mobile chat team as you suggested (thats the 3rd time i have 'spoken' to them). Anurag has taken personal ownership of my probem and says i will be able to activate my really wish i was confident in that news. I wish i had read the comments on this forum before i proceeded with BT mobile, they really are poor.
Customer service is so very complicated and just fobs you off for another 24 hours, presumably in the hope the problem sorts it self out. To anyone considering going with BT mobile hold fire for a while and keep and eye on this forum.
It's not only changeover sims that won't activate. Had android phone with bt and gone to galaxy s6, I know, it's still android system, foolishly bought off bt, and followed all the instructions, eventually managed to transfer my contacts etc with hard wiring but my phone won't activate. Tried ringing using my landline. It still contacts my old phone but won't entertain my new phone. Been in touch with the help desk and there is a problem with the server apparently, well whoopee! Should be fixed in 48 hours but the bill won't be any different will it? BT are getting to be a pain in the arris. Can't understand accents even with my hearing aids in and it's not their fault but the service for customers is a total bag of nails.
received my galaxy s7 and nano sim 3 days ago and haven't been able to activate it since fed up contacting customer service and getting fobbed off with excuses so far I have been told it would be activated in the next 24 hours 3 times and after each 24 hour period it still isn't activated get your act together BT and also get some people in the call centres who can speak english clearly so that we can understand them and they can understand us