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cotonreel
Contributor
612 Views
Message 91 of 118

Re: None active sim

Hi ToshD , I was able to activate my SIM last night . After 5 frustrating days .
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cotonreel
Contributor
611 Views
Message 92 of 118

Re: None active sim

 
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ToshD
Aspiring Contributor
606 Views
Message 93 of 118

Re: None active sim

Good news cottonreel, let's hope we all follow soon.
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cotonreel
Contributor
597 Views
Message 94 of 118

Re: None active sim

Yes I hope so . If you haven't been doing it log into "my account" via BT.com . I did that last night and found the option to activate SIM. Going via BT.com/go didn't seem to want to work (if you've already tried this I apologies )
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gillprior
Contributor
595 Views
Message 95 of 118

Re: None active sim

lol Ive tried everything it says I dont have a sim to activate lol Just spoke with the Case Managgment team, seems my SIM has 2 faults and thats why its taken longer. I was a system error that I was semt out a replacment sim!!!!!!!

 

 

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gillprior
Contributor
594 Views
Message 96 of 118

Re: None active sim

ToshD you need to ring them and tell them you want a Case Management Team to look at your case! Ring faults and tell them this!
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cotonreel
Contributor
589 Views
Message 97 of 118

Re: None active sim

Well are all the moderators when you need them !!
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ToshD
Aspiring Contributor
573 Views
Message 98 of 118

Re: None active sim

Hi guys, good news here, both of my new phone are now activated and working, so it looks like they are getting it sorted albeit slowly. 

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gillprior
Contributor
566 Views
Message 99 of 118

Re: None active sim

Not mine 😞 Ive given them till 9.30am tomorrow morning, as I go away with work on Friday and need a phone up and running by then and if Im having to take my number to another operator tomorrow is my dead line, not that I want to move BUT BT will have guven me no choice!
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suitedjohn
Beginner
561 Views
Message 100 of 118

Re: None active sim

I cancelled my order and have gone with EE. Customer service was the main reason more than the sim activation problem.

 

John

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