None active sim

[cotonreel]

Hi ToshD , I was able to activate my SIM last night . After 5 frustrating days .

[ToshD]

Good news cottonreel, let's hope we all follow soon.

[cotonreel]

Yes I hope so . If you haven't been doing it log into "my account" via BT.com . I did that last night and found the option to activate SIM. Going via BT.com/go didn't seem to want to work (if you've already tried this I apologies )

[gillprior]

lol Ive tried everything it says I dont have a sim to activate lol Just spoke with the Case Managgment team, seems my SIM has 2 faults and thats why its taken longer. I was a system error that I was semt out a replacment sim!!!!!!!

[gillprior]

ToshD you need to ring them and tell them you want a Case Management Team to look at your case! Ring faults and tell them this!

[cotonreel]

Well are all the moderators when you need them !!

[ToshD]

Hi guys, good news here, both of my new phone are now activated and working, so it looks like they are getting it sorted albeit slowly. 

[gillprior]

Not mine 😞 Ive given them till 9.30am tomorrow morning, as I go away with work on Friday and need a phone up and running by then and if Im having to take my number to another operator tomorrow is my dead line, not that I want to move BUT BT will have guven me no choice!

[suitedjohn]

I cancelled my order and have gone with EE. Customer service was the main reason more than the sim activation problem.

John