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tomb233
Aspiring Contributor
1,021 Views
Message 1 of 17

Normal speed from exchange, slow speed to computer

Hi, I ran into this problem last month around the 26th feb and within a couple of days it had fixed itself. 

 

 

I'm on BT unlimited broadband

 

This month (27/03) the same thing happened again although this time it hasn't fixed itself. 

 

I appear to be getting very slow speed when I run speed tests on my computer,laptop,mobile and tablet. 

 

I've had it go as low as 1Mb/s download, upload speed has stayed the same though. 

 

I'm not sure if it's normal for the speed from the exchange to be high like that and only the speed from my router to be slow.

 

I've ran the quite test on the phone  and everything was okay, also plugged into the test line phonesocket

 

I restarted my router to see if it would improve anything, it didn't.

 

During the tests the only device connected to the router was my computer via ethernet. 

 

I also restore my router back to factory settings.

 

 

5b4c941997b592252465f139fbfa353e.png

 

 

Router info:

 

336ef99cf7476f12f7ad9d940f382327.png

 

 

BT Wholesale speedtests:

5fadbf4994d4b5d111305afa5bc5b921.png

 

b6db53ba599317280c0c3dccb1b0de92.png

 

 

 

Not really sure of what else I can do to fix it. My line profile seems to be fine. 

 

 

Thank you for any help you can give

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16 REPLIES 16
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: Normal speed from exchange, slow speed to computer



is there anything shown here for your exchange http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036


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tomb233
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Message 3 of 17

Re: Normal speed from exchange, slow speed to computer

I've checked all the links, no errors reported. 

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imjolly
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Message 4 of 17

Re: Normal speed from exchange, slow speed to computer

Can you run btspeedtester diagnostic test but at off peak times like tomorrow morning/early afternoon to see if download nearer your profile.

It looks like another post suffering exchange congestion. - download good during the day and dropping lower during peak times


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tomb233
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Message 5 of 17

Re: Normal speed from exchange, slow speed to computer

Hi, I've ran speed tests across the whole day/night today and I haven't seen my speed pass anything over 3Mb/s. 

 

 

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john46
Distinguished Sage
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Message 6 of 17

Re: Normal speed from exchange, slow speed to computer

are you using a wired or wireless connection when doing the speedtest
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imjolly
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Message 7 of 17

Re: Normal speed from exchange, slow speed to computer

can you post a btspeedtester diagnostic test result now when it is off peak to see if any better - done with ethernet cable please



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tomb233
Aspiring Contributor
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Message 8 of 17

Re: Normal speed from exchange, slow speed to computer

This test was from 11AM this morning. 

 

I'm using a wired connection, no other devices are connected to the router. 

11am.png

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john46
Distinguished Sage
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Message 9 of 17

Re: Normal speed from exchange, slow speed to computer

can you please use this test and post the further diagnostics part once the first test is completed as we need your IP Profile and that test you have used does not show it http://speedtest.btwholesale.com/
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tomb233
Aspiring Contributor
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Message 10 of 17

Re: Normal speed from exchange, slow speed to computer

Yeh my IP profile hasn't changed since the problem began which is why I'm confused as to why my speeds are so low. Could it be my router is breaking?

5pm.png

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