Anyone else use this service and having problems today?
I cannot ping familysafety.norton.com and tracert doesn't get any further than a server in the City of London (t2c1-p4-0-0.us-ash.eu.bt.net [18.104.22.168]). Can connect with no problems via a non-BT connection.
This has been reported and logged as a problem, but I wanted to see whether it is an isolated issue.
Solved! Go to Solution.
I think ICMP might be blocked at Notruns end (looking at the below, it's certainly after it's left BT's juristiction) It's fairly standard practice these days to block ping. Sad really. Used to be quite useful.
$ tracepath familysafety.norton.com
1: marwood.local 0.352ms pmtu 1500
1: 192.168.1.254 10.255ms
1: 192.168.1.254 4.297ms
2: 192.168.1.254 2.857ms pmtu 1492
2: 22.214.171.124 12.162ms
3: 126.96.36.199 152.748ms
4: 188.8.131.52 12.665ms
5: 184.108.40.206 13.067ms
6: 220.127.116.11 12.553ms
7: acc2-10GigE-0-3-0.mr.21cn-ipp.bt.net 12.643ms asymm 8
8: core2-te0-3-0-5.ealing.ukcore.bt.net 25.697ms
9: transit1-xe11-1-0.ealing.ukcore.bt.net 23.870ms asymm 10
10: t2c3-xe-10-0-0.uk-eal.eu.bt.net 23.476ms asymm 11
11: t2c1-ge7-1.uk-glo.eu.bt.net 20.834ms
12: t2c1-p4-0-0.us-ash.eu.bt.net 95.523ms asymm 13
13: 166-49-151-134.eu.bt.net 95.145ms asymm 17
14: no reply
15: stn-cntr-01.inet.qwest.net 99.446ms asymm 17
16: no reply
You can get there via HTTP - Port 80:
$ telnet familysafety.norton.com 80
Connected to familysafety.norton.com.
Escape character is '^]'.
other web browsers are available 😉 Hope this helps
Can ping and tracert via a corporate VPN and Vodafone Mobile BB. This is what leads me to believe that it's not a browser-specific issue and is a BT Network-specific issue.