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MartinC
Aspiring Contributor
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Message 1 of 4

Norton Online Family Safety

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Hi,

 

Anyone else use this service and having problems today?

 

I cannot ping familysafety.norton.com and tracert doesn't get any further than a server in the City of London (t2c1-p4-0-0.us-ash.eu.bt.net [166.49.164.225]).  Can connect with no problems via a non-BT connection.

 

This has been reported and logged as a problem, but I wanted to see whether it is an isolated issue.

 

 

Cheers

 

Martin

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3 REPLIES 3
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Message 2 of 4

Re: Norton Online Family Safety

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Hello,

 

I think ICMP might be blocked at Notruns end (looking at the below, it's certainly after it's left BT's juristiction) It's fairly standard practice these days to block ping. Sad really. Used to be quite useful.

 

$ tracepath familysafety.norton.com
 1:  marwood.local                                         0.352ms pmtu 1500
 1:  192.168.1.254                                        10.255ms
 1:  192.168.1.254                                         4.297ms
 2:  192.168.1.254                                         2.857ms pmtu 1492
 2:  217.32.142.3                                         12.162ms
 3:  217.32.142.30                                       152.748ms
 4:  213.120.163.14                                       12.665ms
 5:  217.32.27.54                                         13.067ms
 6:  217.32.27.182                                        12.553ms
 7:  acc2-10GigE-0-3-0.mr.21cn-ipp.bt.net                 12.643ms asymm  8
 8:  core2-te0-3-0-5.ealing.ukcore.bt.net                 25.697ms
 9:  transit1-xe11-1-0.ealing.ukcore.bt.net               23.870ms asymm 10
10:  t2c3-xe-10-0-0.uk-eal.eu.bt.net                      23.476ms asymm 11
11:  t2c1-ge7-1.uk-glo.eu.bt.net                          20.834ms
12:  t2c1-p4-0-0.us-ash.eu.bt.net                         95.523ms asymm 13
13:  166-49-151-134.eu.bt.net                             95.145ms asymm 17
14:  no reply
15:  stn-cntr-01.inet.qwest.net                           99.446ms asymm 17
16:  no reply

You can get there via HTTP - Port 80:

 

$ telnet familysafety.norton.com 80
Trying 67.134.208.221...
Connected to familysafety.norton.com.
Escape character is '^]'.

other web browsers are available 😉 Hope this helps

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MartinC
Aspiring Contributor
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Message 3 of 4

Re: Norton Online Family Safety

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Can ping and tracert via a corporate VPN and Vodafone Mobile BB.  This is what leads me to believe that it's not a browser-specific issue and is a BT Network-specific issue.

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MartinC
Aspiring Contributor
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Message 4 of 4

Re: Norton Online Family Safety

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Back to normal this morning with no problems.

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