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Expert
1,337 Views
Message 11 of 27

Re: Not Receiving E Mails

Sean, thanks I started the tread & I'm on BT Yahoo.

Also perhaps to confuse, I have tested sending a mail to my hotmail account & this also did not get through

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Beginner
1,321 Views
Message 12 of 27

Re: Not Receiving E Mails


@SeanD wrote:

 

Could you please confirm if you are on BT Mail or BT Yahoo Mail.



I'm on BT Yahoo Mail.

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Highlighted
Contributor
1,308 Views
Message 13 of 27

Re: Not Receiving E Mails

Not migrated, still on BTyahoo, and not getting any e-mails. 

 

What a farce.

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Highlighted
Aspiring Contributor
1,289 Views
Message 14 of 27

Not Receiving E Mails

Same here no external incoming or outgoing mail since last night the 6th. Mails OK between BT accounts.

 

I used the service checker on a previous post and all my accounts are on the BTYahoo Service.

 

Dissappointed BY have taken so long to acknowlege there is a problem.

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Aspiring Expert
1,205 Views
Message 15 of 27

Re: Not Receiving E Mails

Just to add to this. I've been sent emails but nothing is getting to me. Very frustrating.

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Highlighted
Community Manager
Community Manager
1,191 Views
Message 16 of 27

Re: Not Receiving E Mails

Hi Guys,

 

Thanks for the continued patience.

 

I have received word that this is indeed a known issue and is currently been worked on.  Unfortunately i don't have any of the finer details.  I hope this is fixed ASAP and if I receive any further updates I will be sure to post them here.

 

Cheers

Sean

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Aspiring Expert
1,144 Views
Message 17 of 27

Re: Not Receiving E Mails

HI Sean

 

I am on BT Yahoo Mail.  thanks

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Highlighted
Aspiring Expert
1,141 Views
Message 18 of 27

Re: Not Receiving E Mails

Please at last BT are doing some thing about this problem. My emails on my iPhone went off on Thursday afternoon and my wife's stopped working a week ago. Switched over to BT YAHOO that works fine. Both email came back working today , this has been occurring every couple of weeks since December 2014. Lots of emails from BT saying not there problem but now they are looking at it and have to day spoke to Apple,O2 and Vodaphone who have had lots of customers complaining but all pointed out its a BT problem.
So lets hope they sort it out.
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Highlighted
Expert
1,009 Views
Message 19 of 27

Re: Not Receiving E Mails

OK, thanks Sean e mails now coming through, BUT, if I send a e mail from my BTYahoo address to my Hotmail address it does not come through.

Same problem?

Could Mods investigate?

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Distinguished Sage
Distinguished Sage
977 Views
Message 20 of 27

Re: Not Receiving E Mails

Mails now trickling through.

 

@Johnoo  Not that it is any consolation, but sending to my Hotmail address from BTYahoo is ok for me. Don't think it is the same problem, sending was always OK.

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