The problem is that we can't use the landland phone because there is no dial tone absalute silence,ocassionally if I check the line there will be a loud rushing noise.
Broadband connection is steady at 18,989 down with SNR of 4 db and 1128 up with SNR of 5 db.
My set up is - The main line in is a drop lead through the window into an old style Telecom connection box,then out the other side to an old style Non NTE5 BT wall socket, into this socket I have an inline filter and the phone and router are pluged into this filter.
I've tried 4 different filters and 2 different phones but the problem remains, any ideas please.
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Thanks John, as I said an engineer is booked for the week after next,but I was hoping for a solution in the mean, just wondered if I'd missed something obvious.
Sounds like a one leg DIS, more than likely the B leg. Also with a steady connection of 18mbps I would say the DIS is very close to your property.
Thanks john and Icarus - what is a one leg DIS ? - BT did line tests which came back normal.
I'm also a bit worried about the intermittent wooshing noise, sounds like I'm connecting to a computer that's going to clock me up a large bill.
If it's a line fault is my BB also going to drop out ?
The only test you can do (as recommended by BT Retail call centre) is to unplug everything from all of your telephone sockets. this must include any DIY extension kits, double adaptors, extension cables/leads. as well as sky boxes, routers, alarms, phones, answering machines, care alarms.
Then plug a known working corded telephone into the main socket ( or what you think is the 1st socket on the system from where the line comes into your premises)
Make a couple of outgoing calls, get someone to call you.
Is there noise on the call?
Does the phone actually ring or does it "trip"
As long as you have done as much as can to prove the fault is not in your premises you "should" not be charged for the visit.
However, to cover themselves the BT Retail Call centre will always read the standard message about call out charges.
Hi Dave, yea ! did all of that,I have a simple set up,don't have any extensions,only hub and phone into the only socket we have,tried different filters and diferent corded phones all to no avail.Strange that BB is solid as a rock.
I'm in Barnstaple BTW