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Aspiring Contributor
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Message 1 of 10

Not allowed Infinity 2

I was very happy when my exchange & cabinet were upgraded to FTTC this week, but when I placed my order with BT, they would only allow me Infinity 1 and not Infinity 2.

 

They say this is because my Low Downstream Line Rate is only 39.3Mb and below their 40Mb cutoff.

 

This means that I can only get a maximum speed of 40Mb despite my line having a potential High Downstream Line Rate of 59.6Mb

 

They say this is so I'm not paying for the faster rate when at times I won't be getting it. But I don't care, as long as am getting faster rates some/most of the time.

 

I am currently on a Business account (to get the better contention ratio), but if anyone knows how I can get onto Infinity 2, I'll happily change to residential or even another provider.

 

Thanks

 

 

fttc-me.jpg

 

 

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9 REPLIES 9
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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Not allowed Infinity 2

as a business customer you should post here  https://business.forums.bt.com/

 

on residential they have let customers select infinity 2 where estimated speed is lower than infinity 1 level

 

you should not use residential if you really are business user

 

must admit I am surprised they are stopping you take out infinity 2 as long as you understand you may not get the benefit over infinity 1 and you will be paying more



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Aspiring Contributor
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Message 3 of 10

Re: Not allowed Infinity 2

Thanks imjolly, I've posted where you suggested.

 

Do you think there is much value in the business vs residential contention ratio difference?

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Not allowed Infinity 2

If you are a business user BT possibly won't allow Infinity 2 because of the SLA that you have. If you were to complain about getting the lowest speed estimated they would be obliged to try and fix it where as with Infinity 1 you would be getting the top speed for that package and there would be no cause to complain.

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Aspiring Contributor
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Message 5 of 10

Re: Not allowed Infinity 2

Which do you think would have a better usage experience:

 

40Mb @ Business contention ratio

 

or

 

60Mb @ REsirential contention ratio

 

 

??

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: Not allowed Infinity 2

there is no way to know if you can get 60mb as that is top estimate  you are more likely to be below that.  also depends on how active you can is and then the exchange

 

I think more important is the SLA between business and residential - as you run a business can you afford to be without internet and/or phone for 3 working days?



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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: Not allowed Infinity 2


@maku wrote:

Which do you think would have a better usage experience:

 

@40Mb @ Business contention ratio

 

or

 

@60Mb @ REsirential contention ratio

 

 

??


Unless you are a heavy user or there are multiple users  streaming video or playing games I doubt you will notice any practical difference between the two. In my mind when on Infinity contention ratio is not such an issue as it is on ADSL.

 

The important thing for me, if I was a business user would be the SLA

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Contributor
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Message 8 of 10

Re: Not allowed Infinity 2

Totally agree with the above post : contention is NOT an issue on FTTC products - backhaul congestion from the exchange perhaps. But what a business account does give you is a much tighter level of acceptable service that BT are obliged to maintain, As a residential customer you have to be prepared to spend hours either on the phone or here before anyone will 'help' you out from BT.

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Aspiring Contributor
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Message 9 of 10

Re: Not allowed Infinity 2

Thanks for the responses. 

 

We are a very heavy usage household - 1 desktop, 4 laptops, 4 iphones, couple of ipads and couple of apple TVs. All very committed to the full Apple infrastructure, so all devices are constantly syncing photos, music etc. So squeezing out every Mb of data possible is important.

 

Really surprised to hear that contention ratios are not relevant in FTTC situation. As it made a big difference on ADSL - i.e. peak times when all the village are online it grinds to a halt.

 

I'm not so bothered about the SLA aspect, and can handle the line going down at times.

 

I currently have an engineer booked for 10th June to install the Business line, but I'm really thinking I should quickly switch to a Residential account if can get even 10Mb/s more.

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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: Not allowed Infinity 2

As regards contention ratios, have a look at this link. It explains it very well and will save having to repeat it all here

 

http://forum.kitz.co.uk/index.php?topic=12999.0

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