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Crgmas
Beginner
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Message 1 of 7

Not allowed multiroom

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Hi, I have recently came over from Sky and have infinity and tv package. I was originally quoted 21meg speed therefore not allowed to get multiroom. However I’m now getting 50+, and the sales guy says I’m still not getting a multi room contract! He says it’s a technical thing, computer says no! And he can’t over ride!! Surely this can’t be??
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6 REPLIES 6
NeilO
Moderator
Moderator
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Message 2 of 7

Re: Not allowed multiroom

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@Crgmas Welcome to the community and thanks for posting, can you post back with the checker results for your line and carry out a speed test and we'll take a look for you?

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Crgmas
Beginner
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Message 3 of 7

Re: Not allowed multiroom

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Hi and thanks for getting back to me. I don’t currently have a pc just apple products so the BT speedcheck wont work, however I have done the speedtest.com check. I’ve done the line check as requested!

 

checker.png

 

0CFDB106-6AC3-4B2F-A540-D6A3F06C6F75.jpeg

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Crgmas
Beginner
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Message 4 of 7

Re: Not allowed multiroom

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Hi NeilO , is this data any good? I can borrow a laptop if needed from PC?
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NeilO
Moderator
Moderator
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Message 5 of 7

Re: Not allowed multiroom

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@Crgmas Yes that speed should be sufficient for a second box as long as you don't have the UHD package.  If you send over your details we'll get our BT TV experts to look into this further. 

 

Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

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DanielS
Moderator
Moderator
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Message 6 of 7

Re: Not allowed multiroom

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Thanks for speaking with me today @Crgmas.

 

I'm happy that I got it up and running for you.

 

Take care and enjoy the rest of your weekend.

 

All the best,

 

DanielS

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Crgmas
Beginner
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Message 7 of 7

Re: Not allowed multiroom

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Perfect service ! Happy customer again!!!
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