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Contributor
616 Views
Message 1 of 14

Not getting access to all the channels that I should?!

Hi,

I have the entertainment package. But have noticed new channels added such as H2, MTV Music, Comedy Central Extra etc. but I don't have access to them. I can access normal History Channel, MTV, Comedy Centeal etc. When it offers to set them up it takes me to the package I already have.

So what gives?
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13 REPLIES 13
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Distinguished Guru
Distinguished Guru
613 Views
Message 2 of 14

Re: Not getting access to all the channels that I should?!

BT introduced a range of new packages last week.- there are a couple of existing threads including 

 

https://community.bt.com/t5/YouView-Boxes/New-BT-TV-Offerings/td-p/1478606

 

The different channels in the various packages are described im

http://bt.custhelp.com/app/answers/detail/c/348/a_id/52653

Some  (5)  extra channels are available in some of the new packages but you would need to change your TV package to receive them otherwise you continue with your existing package.

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Highlighted
Recognised Expert
609 Views
Message 3 of 14

Re: Not getting access to all the channels that I should?!

As you don't have the correct package

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Highlighted
Recognised Expert
599 Views
Message 4 of 14

Re: Not getting access to all the channels that I should?!

You need to renew your contract onto one of the newly available TV packages to get these extra channels.
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Highlighted
Contributor
595 Views
Message 5 of 14

Re: Not getting access to all the channels that I should?!

So BT have created an extra tier 'Entertainment Plus' with the only difference over 'Entertainment Starter' being these 5 extra channels in question?

Sounds really lame of BT to do that tbh.
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Highlighted
Recognised Expert
590 Views
Message 6 of 14

Re: Not getting access to all the channels that I should?!

Not really as all service providers do this too
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Highlighted
Contributor
584 Views
Message 7 of 14

Re: Not getting access to all the channels that I should?!

What is the current price for each of these packages?
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Highlighted
Contributor
578 Views
Message 8 of 14

Re: Not getting access to all the channels that I should?!

This correct?
Entertainment Starter = £5/month
Entertainment Plus = £10/month
Entertainment Max = £15/month

So as an existing customer I pay more than £5/month currently but BT see fit to put me in the new lower cheaper package. So really feel like a valued customer - not.

Plus who in their right mind is going to pay double (£10/month) for those extra 5 channels?!?
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Highlighted
Recognised Expert
576 Views
Message 9 of 14

Re: Not getting access to all the channels that I should?!

It includes the kids channels, HD and TV everywhere. 

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Highlighted
Contributor
567 Views
Message 10 of 14

Re: Not getting access to all the channels that I should?!

Well according to the 2nd link posted up above, kids channels and HD are extra cost bolt-ons on the Plus pack.
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